Research Report 6 in the NAW Series: How Technology Will Transform Wholesale Distribution
Many distributors historically gave away services as part of selling products. Now that assortment and availability have been commoditized, distributors are finding that a strong service menu can differentiate them from their competitors. However, “free” service are usually poorly developed and managed – not to mention, they include costs without clear revenues. There is a better alternative, and this research report will tackle that and more.
Click here to watch the accompanying webinar, Value-Added Services as a Survival Strategy: Real Value Isn’t Free.